Forster Tuncurry Crematorium
Your local cremation facility serving the Forster–Tuncurry and Mid-Coast communities
Forster Tuncurry Crematorium is the dedicated local cremation facility serving families across the Forster–Tuncurry region and the wider Mid-Coast community. As a proud member of the Crematoria & Cemeteries Association of NSW (CCA NSW), the crematorium upholds strong industry standards in transparency, compliance and respectful care.
Set within the peaceful surroundings of the Forster–Tuncurry area, the crematorium provides a dignified and reliable service for families choosing cremation. With modern, well-maintained facilities and a focus on ethical, community-centred operation, the team ensures every loved one entrusted into their care is treated with the utmost professionalism.
The crematorium works closely with local funeral directors, chapels and community organisations to support a seamless, respectful process from the time of transfer through to the return of ashes. Their commitment to clear communication and timely service makes them a trusted choice for both families and professionals throughout the region.
As the region’s local crematorium, Forster Tuncurry Crematorium is dedicated to providing compassionate care, maintaining strong community ties, and offering a service built on integrity, dignity and respect. The cremaotrium is located at 5 Rodmay Street, Tuncurry 2428.
Cremated Remains
In accordance with NSW Public Health Regulations 2022, we have the right to dispose of cremated remains if these are not collected within a reasonable time and must provide you with a 14 days notice of disposal.
We hold Cremated remains for up to 12 months for collection. During this time, we encourage you to contact us to discuss memorialisation options.
Privacy Policy
The personal information is being collected to provide cremation services and any other ancillary service as part of this agreement. Our employees are the recipients of this information and will store it securely in our cemetery records management and financial systems. We will use your personal information for the purpose for which it was collected. The supply of the personal information is required by law to be retained in a Cemetery Operator Register under the Cemeteries and Crematoria Act 2013 (NSW) (CCA). If you are unwilling to provide the personal information FTC will not be able to provide the service.
FTC may also be required to supply information to the Regulator, Cemeteries and Crematoria NSW under the CCA. Please contact us via our contact form and details below to access or correct your personal information.
Prootections, Disputes and Complaints
FTC will follow all relevant laws when we provide you with the services included in this agreement. This includes complying with Australian Consumer Law, Privacy and Personal Information Protection Act 1998 (NSW), Work Health and Safety Act 2011 (NSW), Cemeteries and Crematoria Act 2013 (NSW) and public health laws.
Nothing in the contract changes or limits your legal rights as a consumer. Find out more about these rights at:
cemeteries.nsw.gov.au/complaints-and-enquiries/complaints
FTC provide a dispute resolution process if there is a disagreement about anything in regarding the cremation process please refer to our complaints and dispute resolution process under “Our complaints management process” below.
To give FTC your feedback or to complain, please visit forstertuncurrycrematorium.com.au Or email info@forstertuncurrycrematorium.com.au
If you are not satisfied with how FTC deals with your complaint, our dispute resolution process shows you who to contact next. In addition, you can also contact the government authority that regulates us: Cemeteries & Crematoria NSW. Visit:
cemeteries.nsw.gov.au/complaints-and-enquiries/complaints
The laws of New South Wales govern this agreement. If you or FTC are unhappy with the dispute resolution outcome and the complaint is taken to court, you or FTC will use a New South Wales court.
Our Complaints Management Process
Assessing complaints
We will triage all incoming matters to determine whether they are a complaint or a service request. Service requests will be directed to the relevant operational area for response, whereas complaints will be allocated to a responsible person for an investigation to occur. You will receive an acknowledgement that we have received the complaint within five (5) days from receipt.
Response time for complaints
Where possible and appropriate, we will endeavour to address complaints quickly and informally. For example, it may be possible to resolve a straightforward matter through feedback or providing information within 48 hours. Where this is not possible or the matters are more serious or complex, the complaint will be escalated and an investigation to establish the factual issues and options for complaint resolution will be progressed. We will aim to provide a written response to your complaint within 30 days, regardless of whether the complaint is resolved or still being investigated. Most of the time we will be able to resolve the complaint within a much shorter timeframe.
How to request a review
Internal Review
If you are not satisfied with our response to your complaint, you can request a review by contacting the person you have been engaging with and request a review. Your request will be escalated internally for review and response.
External Review
If you remain dissatisfied with the way we have managed a complaint, you are entitled to pursue an external complaint management process. If your complaint relates to consumer law matters, you may contact NSW Fair Trading: www.fairtrading.nsw.gov.au
If your complaint relates to the management of a cemetery, you may contact Cemeteries & Crematoria NSW: www.cemeteries.nsw.gov.au